These Terms and Conditions (the “Terms”) are the Terms which apply when you access the website https://www.beautyshopone.com, or any other variations of the domain, (the “Website”) or place orders to purchase any of the products made available to you on the Website. Any reference to “we”/”us”/”our”/”Beautyshop One” in these Terms is a reference to Beleza & Beauty AS.
Any reference to “you”/”your” means you, the user of the website.
By accessing this Website or when you place orders to purchase any of the products on the Website you agree to be bound by these Terms.
If you have any questions, complaints or comments on this website please contact us: firstname.lastname@example.org
INFORMATION ABOUT US
We are Beleza & Beauty a company registered in Norway, under registration number 916 823 800, VAT Number NO916 823 800 and our registered address is Åsamyrane 86, 5116 Ulset, Norway
CHANGES TO TERMS
We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you do not agree to any of the Terms then you can simply stop using the Website at any time. If you have any questions, concerns, or comments about our Terms please contact us.
We use Klarna as the provider of our checkout. This means that we might transfer your personal data in the form of contact and order details to Klarna when the checkout is loaded, in order for Klarna to manage your purchase. Your personal data transferred is processed in line with .
THE ORDERING PROCESS AND ORDER CONFIRMATION
Your order via our online purchase order form constitutes an offer to us to buy the products you select from the Website. All orders are subject to availability and to acceptance by us. We reserve the right to refuse to accept an order.
You may select items from our range of products, details of which will be added to the “Shopping cart” by clicking on the “ADD TO CART” button. Before placing an order you can view and amend your order details at any time by clicking on the “Shopping cart”.
By clicking on “Confirm your order” at Checkout, you submit an offer to buy the goods in the Shopping cart.
Once you have placed an order for goods (and delivery if applicable) you will receive a confirmation that your order has been received (see below).
You will automatically be sent an email confirming receipt of your order (the “Confirmation Email”) with a summary of the details of your order, which we recommend you print out and keep for your own records. The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that Beautyshop One has received your order. Please check that all details in the Confirmation Email are correct. If not, or if you do not receive a Confirmation Email please contact our Customer Care Team. To find all the ways to contact us please email@example.com
Beautyshop One will send a second email when we despatch your goods which shall constitute our acceptance of your order (the “Acceptance Email”) at which point a binding contract of sale for products will be concluded between you and us.
RESALE OF A PRODUCT
You may not sell or resell any of the products or services, or any samples that you may receive from us.
YOUR USE OF THE WEBSITE
By accepting the Terms you confirm that all information and details provided by you to us are true, accurate and up to date in all respects and at all times.
You agree that in using the Website you will not: (i) use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (ii) use the Website for any purpose that could damage the name of Beautyshop One, or any goodwill attached to the Website; (iii) use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the Website security measures; nor (v) use the Website for any purpose other than your personal use.
We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour. This shall not limit our right to take any other action against you that we consider appropriate.
PRICES, DELIVERY CHARGES AND PAYMENT
The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will inform you of the correct price as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel no payment will be taken; or if payment has already been taken, it will be refunded.
The available methods of payments are displayed on the Website at checkout. Payment will be debited from your account at the point you confirm your order.
You confirm that the payment credentials being used are yours. Your payment credentials will be subject to validation checks and authorisation by our payment processing provider.
Fraudulent payment credentials will be reported to the relevant authorities. If the issuer of your payment credentials refuses to authorise payment we will not accept your order and we not will be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
We are not responsible for your payment credentials issuer charging you as a result of our processing of your payment in accordance with your order.
From time to time we issue Promotion Codes. We have a Promotion Code box situated at the “CART” page where codes can be entered. You must take care when entering codes as they are case and space sensitive.
If you have any questions about the use of Promotion Codes please contact our Customer Care Team on email: firstname.lastname@example.org.
DELIVERY AND OWNERSHIP
For orders fulfilled by BeautyshopOne we will endeavour to despatch the product to you within 3 working day of you placing your order and in any event within 7 working days beginning on the day after you place your order.
If we are unable to despatch the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances we will offer you the opportunity to cancel the order and receive a full refund.
You are only responsible for the product when it is delivered to you.
If for any reason you do not receive your delivery, please note that we will only consider claims for lost items sent;
- 60 days after the latest due date for UK orders
- 60 days after the latest due date for EU orders
- 60 days after the latest due date for US orders
Additionally, we will not accept liability for lost orders if you select for your parcel to be left in a safe place or with a neighbour.
We want you to be happy with your purchase from us. If you are unhappy with the product in any way (for example if there is obvious damage to the item from transport or packaging damaged during transport) please contact our Customer Care Team as soon as possible. Our contact: email@example.com.
CANCELLATION, RETURNS AND REFUNDS
We are committed to providing quality products to our customers. While we hope that you are always satisfied with your BeautyshopOne purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.
- Returns must be made within 14 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• Please note on the front side of your receipt or packing slip the reason for your return.
• Please mail your return to: BeautyshopOne, Åsamyrane 86, 5116 Ulset, Norway
• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise.
• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 1-2 weeks of our office receiving your item.
• Please do not mail any packages C.O.D., as they will not be accepted.
• We refund only purchase from www.beautyshopone.com. We do not refund purchases of our merchandise from other distributors.
RETURN OF NON-FAULTY GOODS
We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund, providing:
- you notify us in writing that you are cancelling your purchase within 28 days, beginning the day after the day on which you receive the product;
• you have taken reasonable care of the product prior to return – in particular this means they must not have been damaged. Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey;
Please return the Product in suitable packaging to ensure it reaches us in good condition.
Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.
The refund of delivery charges is made by us.
Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.
Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behaviour.
For all questions related to our products please contact our team: firstname.lastname@example.org.
OUR LEGAL OBLIGATIONS AND OUR LIMITATION ON LIABILITY
You have certain rights under the law. These include that any products supplied by us will be of satisfactory quality and fit for their intended purpose. Nothing in these Terms is intended to affect these statutory rights. For more information about your statutory rights contact your local Citizens Advice Bureau or Trading Standards Office.
If we breach these Terms we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of the purchase price of your order. Losses are foreseeable where they could be contemplated by you and us at the time of entering into this agreement.
Information provided about the products is intended to be used for educational or informational purposes only. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own doctor or health care practitioner regarding the suggestions and recommendations made on the Website.
With current technology it is not possible to develop and operate computer programs (software) and data processing systems (hardware) entirely without error, or to rule out any unpredictable events in connection with the internet. We provide no guarantee for the constant and uninterrupted availability of the Website.
We are not responsible for:
- Losses not caused by our breach;
• Indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into this agreement, for example loss of profits or loss of opportunity;
• Failure to provide the Website or to meet any of our obligations under this agreement where such failure is due to Events Beyond Our Control;
• Loss of revenue;
• Loss of business.
“Events Beyond Our Control” means any cause beyond our reasonable control which prevents us from providing the Website or fulfilling any of our other obligations under this agreement and includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity etc.
COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTS
Your use of the Website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties).
We provide the Website to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website which are required in the process of using the Website as a shopping resource. The content of the Website may not be used for any other purpose without our express written permission.
Complaints are addressed to the seller within a reasonable time. The parties shall try to resolve any disputes amicably. If this does not succeed, the buyer can contact the Norwegian Consumer Agency for mediation. The Norwegian Consumer Agency is available on telephone +47 23 400 600.
The European Commission’s complaints portal can also be used if you wish to lodge a complaint. This is especially relevant if you are a consumer residing in another EU country. The complaint is submitted here: http://ec.europa.eu/odr.
Defect in the item – the buyer’s rights and complaint deadline.
If there is a defect in the item, the buyer must within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will invoke the defect. The buyer has always complained in time if it happens within 2 months. from the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the product or parts of it are intended to last significantly longer than two years, the complaint deadline is five years.
If the item has a defect and this is not due to the buyer or conditions on the buyer’s side, the buyer may, in accordance with the rules in the Consumer Purchase Act, Chapter 6, withhold the purchase price, choose between correction and re-delivery, demand price reduction, demand termination of the agreement and /or compensation from the seller.
Complaints to the seller should be made in writing.
Correction or re-delivery
The buyer can choose between claiming the defect corrected or the delivery of similar items. The seller may nevertheless oppose the buyer’s claim if the implementation of the claim is impossible or the seller causes unreasonable costs. Correction or re-delivery must be made within a reasonable time. The seller is in principle not entitled to make more than two remedial attempts for the same defect.
The buyer can demand a suitable price reduction if the item is not corrected or returned. This means that the ratio between reduced and agreed price corresponds to the ratio between the value of the item in defective and contractual condition. If there are special reasons for it, the price reduction can instead be set equal to the significance of the defect for the buyer.
If the item has not been repaired or returned, the buyer can also cancel the purchase when the defect is not insignificant.